If you have any questions regarding payments, cancellations and refunds, credits, or access after purchase, please feel free to reach out to us below.
Check out the frequently asked questions below.
[FAQ] About Purchases/Cancel
Q. I want to cancel my subscription.
A. You can cancel your subscription by following the steps below:
1. Launch Supertone Shift.
2. Click the Settings (⚙️) icon in the top right corner, then click the Cancel button under Cancel Subscription.
3. Once canceled, you can continue using your plan until the end of the current billing cycle. The subscription will not renew after that.
*Please note that we do not offer refunds for the remaining period.
Q. How do I change my payment method?
A. Follow the steps below to update your payment method:
1. Launch Supertone Shift.
2. Click the Settings (⚙️) icon in the top right corner → Select Billing History.
3. On the landing Paddle page, click "Look up my purchase".
4. Complete the email verification process.
5. Click the "Get help" button to request a change to your payment method.
Q. How are credits distributed?
A. Free users receive 3,000 credits every month.
Credits are granted monthly based on your signup date and are valid for 1 month.
You can use these credits to purchase Trial Pro (2,900 credits).
If you cancel your Starter or Pro subscription and return to Free status, monthly credits will resume.
Q. I made a purchase with my account, but it doesn’t seem to be reflected.
A. During the purchase process, you enter the email address to receive the invoice manually, which might differ from the email address of your actual shift account. Please check the following below, and if the issue persists, please contact our official support channels.
1. Make sure you are not using a different account than the one listed on the invoice.
2. For Google accounts (~@gmail.com), note that different accounts may be created depending on the login method (Google login or Email login). Please double-check your login method!