1. Getting Started with the API
Q. Where can I get my API Key?
A. You can receive your API Key immediately after signing up on the API Console. Each account can issue up to 3 API Keys. If compromised, you can delete and reissue the key in the Console.
Q. How do I integrate the API?
A. Include your issued API Key in the HTTP header and send your request. For full integration instructions, please refer to the official documentation.
Q. Where can I check available voices?
A. You can find available voice IDs and styles via the Play voice library or by calling the Get/Search Voices API.
Q. How can I check my credit balance?
A. You can call the Get Credit Balance API, or simply check your balance in the Console or Play dashboard.
Q. Can I estimate the duration before generating audio?
A. Yes, the Predict Duration API allows you to estimate how long the audio will be before generating it. This API is free to use and does not consume credits.
2. Service-Related FAQs
Q. How is the API billed?
A. The API uses the same credit system as Supertone Play. You can charge credits through a subscription plan or one-time purchase.
Q. Can I use cloned voices via API?
A. Yes. Cloned voices created in Play can be used with the API. However, voice cloning itself must be done through Play.
Q. Can I use cloned voices made in Play on the API?
A. Yes. Cloned voices created under the same account are automatically available in the API without additional setup.
Q. How is the API connected to Play?
A. API and Play share the same account system, credit pool, and voice library.
Q. Are credits only consumed when using the API?
A. No. Credits are shared between Play and the API, and are deducted based on usage on either service.
3. Troubleshooting Basics
Q. My API Key is invalid. What should I do?
A. Make sure the API Key is entered correctly. If it has expired or been deleted, please reissue it from the Console.
Q. I’m out of credits. What can I do?
A. Please upgrade your plan or recharge credits from the Play dashboard.
Q. My voice generation isn’t working.
A. Please double-check your input parameters such as language, style, or model. If the issue persists, refer to the official error documentation.
Q. Where can I find more detailed error codes or messages?
A. Please visit the official error documentation for a full list of codes and descriptions.
Q. What if I still need help?
A. Please send us a 1:1 inquiry with details of your issue—we’ll be happy to help.